Returns & Exchanges
We want you to be fully satisfied with your purchase, and we understand that sometimes a return is necessary. We will gladly accept returns or exchanges within 30 days of delivery.
Items must be returned unworn, unwashed, undamaged, and unused. All sale items are final sale.
How to Make a Return or Exchange
Please email us at firstname.lastname@example.org prior to sending your items back to request authorization of your exchange. Upon receipt of a confirmation email, please send the original merchandise to the below address. Please include a note specifying the item/size for which you’d like to exchange. All exchanges must be made within 30 days of the original delivery date. Original postage and return postage charges are not refundable. All sale items are final sale.
Soft & Spun Apparel
PO Box 1355
Ankeny, IA 50023
Soft and Spun will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48 hours.